Privacy Policy

Privacy Policy

Effective Date: 01 July 2026

Last Updated: 23 July 2026

Privacy Policy

Welcome to Primecare Academy Limited ("Website," "we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our training services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you register, purchase a course, subscribe to our newsletter, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing information

• Company or organization (if applicable)

• Account login credentials

Training Information

We may collect:

• Course enrolments

• Course progress

• Quiz and assessment results

• Certificates earned

• Learning preferences

Technical Information

We automatically collect certain information, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of access

• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Provide access to training courses.

• Process payments and enrolments.

• Create and manage your account.

• Track your learning progress.

• Issue certificates upon course completion.

• Respond to customer inquiries.

• Improve our website and services.

• Send important service updates.

• Send newsletters and promotional communications (only where permitted or with your consent).

• Comply with legal obligations.

3. Cookies

Our website uses cookies and similar technologies to:

• Keep you logged in.

• Remember your preferences.

• Analyze website traffic.

• Improve website performance.

• Provide a better user experience.

You can disable cookies through your browser settings; however, some features of the Website may not function properly.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Payment processing providers.

• Website hosting providers.

• Email service providers.

• Learning management system providers.

• Analytics providers.

• Legal authorities when required by law.

All third-party providers are expected to protect your information appropriately.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure.

6. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services.

• Maintain training records.

• Meet legal, accounting, and regulatory obligations.

• Resolve disputes and enforce agreements.

7. Your Rights

Depending on your location, you may have rights to:

• Access your personal data.

• Correct inaccurate information.

• Delete your personal data.

• Restrict processing.

• Object to certain processing activities.

• Withdraw consent where processing is based on consent.

• Receive a copy of your data (data portability).

To exercise these rights, contact us using the information below.

8. Children's Privacy

Our website is not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children without appropriate consent.

9. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services such as payment gateways, video hosting, or analytics tools. We are not responsible for the privacy practices of those third parties.

We encourage you to review their privacy policies.

10. International Data Transfers

If you access our website from outside the country where our servers are located, your information may be transferred to and processed in another country. We take appropriate measures to protect personal data during such transfers where required by law.

11. Marketing Communications

If you subscribe to our marketing communications, you may receive emails about:

• New courses

• Training events

• Promotions

• Educational content

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of the Website after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Primacare Academy Limited

Email: info@primecareacademy.com

Phone: 07735485988

Address: 72 Tuffley Crescent, Gloucester GL1 5NE, UK

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If you are subject to the UK GDPR, EU GDPR, or other applicable privacy laws, you may also have the right to lodge a complaint with your local data protection authority.